FAQ

Our machines are designed for high-precision processing across a wide range of metals:

• • Fiber Laser Cutting Machines: Process carbon steel (up to 25mm+ depending on power), stainless steel, aluminum, brass, and copper.

  • Handheld Laser Welding Machines: Ideal for carbon steel, stainless steel, aluminum, and galvanized sheets with high joint strength and minimal heat deformation.

  • Fiber Laser Cleaning Machines: Effectively remove rust, paint, oxide coatings, oil, and contaminants from carbon steel, stainless steel, aluminum, and molds without damaging the base metal.

No. Our fiber laser cleaning systems use high-frequency, short-pulse laser energy. The contaminant layer (rust, paint, oil) absorbs the light energy and vaporizes instantly, while the reflective metal substrate remains undamaged. It is a chemical-free, non-contact process that preserves substrate integrity.

We integrate industry-standard control systems (such as CypCut for laser cutting and Sup20T/Relfar for handheld welding/cleaning):

• • Supported CAD/CAM Formats: DXF, AI, PLT, NC, and DST.

  • User Interface: Fully available in English, Spanish, Russian, German, and multiple other languages for intuitive operation.

Yes! As a direct manufacturer, we offer comprehensive OEM and ODM services. We can customize:

• • Machine color scheme, logo branding, and casing design.

  • Integration with 6-axis robotic arms (e.g., FANUC, ABB, Yaskawa) for automated production lines.

  • Customized working table sizes, rotary attachments, and safety enclosure setups.

We support flexible global payment options:

• • Payment Terms: 30% T/T deposit upon order confirmation, 70% balance paid prior to shipment. L/C at sight is also available for qualified orders.

  • Trade Terms: FOB, CIF, CFR, EXW, and DDP (Delivered Duty Paid) to select countries.

We integrate industry-standard control systems (such as CypCut for laser cutting and Sup20T/Relfar for handheld welding/cleaning):

• • Supported CAD/CAM Formats: DXF, AI, PLT, NC, and DST.

  • User Interface: Fully available in English, Spanish, Russian, German, and multiple other languages for intuitive operation.

Every machine undergoes a strict 3-layer protective packaging protocol:

1. 1. Anti-Rust Treatment: Moisture-proof film wrapping around critical optical and mechanical parts.

   2. Impact Protection: High-density foam padding on all corners and sensitive components.

   3. Export Wooden Case: Fully enclosed, fumigation-free plywood crate with reinforced iron framing and base channels for forklift maneuvering.

Yes. Under DDP (Delivered Duty Paid) terms, we handle the entire logistics process, including customs clearance and import duties, delivering the machine directly to your factory door. For FOB/CIF shipments, we provide complete documentation (Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, CE) to ensure smooth clearance.

We integrate industry-standard control systems (such as CypCut for laser cutting and Sup20T/Relfar for handheld welding/cleaning):

• • Supported CAD/CAM Formats: DXF, AI, PLT, NC, and DST.

  • User Interface: Fully available in English, Spanish, Russian, German, and multiple other languages for intuitive operation.

We stand behind the quality of our machines with strong warranty terms:

• • Laser Source (Raycus/MAX/IPG): 2 Years official warranty.

  • Main Machine Structure & Core Components: 2 Years.

  • Optics & Wear Parts (Nozzles, Protective Lenses): Covered against arrival defects; replacement stock is readily available.

Most operators become proficient in just 1 to 2 days. Handheld welding and cleaning machines are plug-and-play with pre-set parameters for different metals. Fiber laser cutting software includes pre-loaded material cutting libraries, allowing operators to import DXF files and begin cutting immediately.

Laser equipment requires minimal maintenance compared to traditional tools. The main consumables include:

• • Protective Windows / Focus Lenses: Inspect and clean regularly; replace every 1–3 months depending on usage.

  • Welding/Cutting Nozzles & Wire Feed Tips: Replace as wear occurs.

  • Chiller Water: Replace with distilled or purified water every 1–2 months.

We ship every machine with a complimentary Consumable Starter Kit to keep you running for your first year.

Yes. All control and nesting software updates for YiHai equipment are provided 100% free of charge for the lifetime of your machine.

 If a component is diagnosed as defective during the warranty period, we ship the replacement part via express air courier (DHL, FedEx, or UPS) at our expense within 48 hours to minimize your operational downtime.